BEYOND
CLEAN

Privacy Policy

At DUSTED, we take your privacy seriously. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website and purchase our products.

Information We Collect

• Personal information you provide (name, email, shipping address)
• Payment information processed securely through Stripe
• Usage data and cookies to improve our website

How We Use Your Information

• To process and fulfill your orders
• To communicate with you about your order
• To improve our products and services
• To comply with legal obligations

We do not sell or share your personal information with third parties for marketing purposes. All payment information is processed securely through Stripe's encrypted payment gateway.

Contact Information

For any questions about our privacy policy, please contact:

Email: dusted.help@hotmail.com
Response Time: Within 24-48 hours

Last Updated: March 2024

Terms of Service

By purchasing from DUSTED, you agree to the following terms:

Order Processing

• All orders are processed within 1-3 business days
• Shipping times vary by location (typically 10-18 business days)
• You will receive tracking information via email

Product Information

• Product specifications are subject to change without notice
• Colors may vary slightly from images due to monitor settings
• All prices are in EUR and include applicable taxes

Limitation of Liability

DUSTED shall not be liable for any indirect, incidental, special, consequential or punitive damages resulting from your use of or inability to use our products.

Contact Information

For any questions about our terms of service, please contact:

Email: dusted.help@hotmail.com
Response Time: Within 24-48 hours

Last Updated: March 2024

Refund Policy

Our refund policy is designed to be fair to both our customers and our business.

Eligibility for Refunds

We offer refunds only in the following circumstances:

• Damaged/Broken Products: If your product arrives damaged or non-functional
• Wrong Item Shipped: If you receive an incorrect product
• Manufacturing Defects: If there is a verified manufacturing defect

Non-Refundable Situations

• Change of mind or personal preference
• Buyer's remorse
• Products that have been used extensively
• Products damaged due to improper use or care

Refund Process

1. Contact our support team at dusted.help@hotmail.com within 14 days of receiving your order
2. Provide photos/video evidence of the damage or defect
3. Our team will review your request within 48 hours
4. If approved, we will provide return instructions
5. Once we receive and verify the returned item, we will process your refund within 5-7 business days

Contact Information

For any questions about our refund policy, please contact:

Email: dusted.help@hotmail.com
Response Time: Within 24-48 hours

Last Updated: March 2024

Shipping Policy

We ship worldwide using reliable shipping partners. Most orders are delivered within 10-18 business days.

Shipping Costs

• Free worldwide shipping on all orders
• No hidden fees or customs charges included

Order Tracking

You will receive a tracking number via email once your order ships. You can track your package using our tracking portal.

Customs and Import Taxes

International customers are responsible for any customs duties, taxes, or import fees that may be charged by their country's customs office.

Contact Information

For any questions about our shipping policy, please contact:

Email: dusted.help@hotmail.com
Response Time: Within 24-48 hours

Last Updated: March 2024